Return & Refund Policy

Effective Date: 16/06/2026

Learn Malay Academy (“LMA”) is an independent online educational platform and brand owned and operated by LMA Online Enterprise.

This Return & Refund Policy applies to all digital products and services offered through Learn Malay Academy.

By purchasing any product or service from our Platform, you agree to this Return & Refund Policy.

Definitions and Key Terms

To help explain this policy clearly:

Company refers to LMA Online Enterprise.

Platform refers to Learn Malay Academy.

Service refers to all digital educational products, including courses, notes, PDFs, videos, audio lessons, and other learning resources provided by Learn Malay Academy.

Website refers to https://learnmalayacademy.com

User refers to any person who accesses, purchases, or uses our services.

Digital Products refer to all non-physical educational content delivered online.

Return & Refund Policy

Thank you for purchasing from Learn Malay Academy.

We appreciate your trust in our educational services and strive to provide high-quality digital learning resources.

Because our products are digital and access is often granted immediately after purchase, all purchases are generally final.

Please read this policy carefully before purchasing.

By placing an order, you agree to this policy together with our Terms & Conditions and Privacy Policy.

Digital Products

All products sold through Learn Malay Academy are digital products only.

This may include:

video lessons
audio lessons
downloadable PDFs
notes
exercises
templates
educational resources

No physical products will be shipped.

There are no product returns.

Refund Eligibility

All purchases made through Learn Malay Academy are non-refundable, except under the limited circumstances stated below.

Refunds will not be provided for:

change of mind
dissatisfaction after purchase
failure to complete the course
lack of personal progress
failure to understand the materials
inability to achieve desired results
expired course access due to non-use

Learning outcomes depend on your own effort, consistency, discipline, and practice.

We do not guarantee:

language fluency
business success
financial gains
academic success
certifications
employment opportunities

Technical Issues

If your purchased materials are:

corrupted
incomplete
inaccessible
missing due to technical errors on our side

including issues affecting video lessons, audio lessons, downloadable files, or course access, we may, at our discretion:

restore access
provide replacement files
extend access where appropriate

This does not automatically qualify for a refund.

Duplicate Payments

If duplicate payments are accidentally made for the same product, please contact us for review.

If verified, the duplicate charge may be refunded.

Order Cancellation

Because digital access may be granted immediately after successful payment, cancellation requests after purchase are generally not accepted.

If access has not yet been activated due to technical delay, we may review cancellation requests on a case-by-case basis.

Chargebacks

Initiating fraudulent chargebacks after receiving access to digital products may result in:

immediate account suspension
permanent ban
legal recovery action where applicable

We encourage users to contact us first to resolve any issues.

Your Consent

By using our website, registering an account, or making a purchase, you consent to this Return & Refund Policy.

Changes To This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Changes will be posted on this page.

Continued use of our Platform after updates means acceptance of the revised policy.

Contact Us

If you experience technical issues or have questions regarding this policy, please contact:

LMA Online Enterprise
Operating Platform: Learn Malay Academy

Email: contact@learnmalayacademy.com
Phone: +60 11-7268 8041
Website: https://learnmalayacademy.com